Returns

We offer a 30-day return window from the date of delivery, subject to the conditions outlined below.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at:

Your claim must include:

Claims submitted without sufficient evidence may not be approved.

If confirmed, we will arrange a replacement or issue a full refund.

To qualify for a return:

Items showing signs of use, damage, or missing components may be rejected.

All returns require prior written authorization.

Unauthorized returns may be refused.

To request a return, email support@tripwell.uk with your order number and reason for return.

If approved, you will receive return instructions.

Returns must be shipped within 14 days of approval.

Customers are responsible for return shipping costs unless the item is confirmed faulty or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable service, as we are not responsible for lost returns.

Refunds are processed only after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method within 5–10 business days.

Refund timelines may vary depending on your bank or payment provider.

Orders may only be cancelled if they have not yet been processed or dispatched.

Once processing has begun, cancellation is no longer possible and the order must follow the Returns procedure.

If a shipment is refused or returned to sender:

This policy does not affect your statutory rights under UK consumer protection laws.